Widerrufsrecht

Style, Size, and Photo Changes

Once your order is placed, you agree and understand that it is a custom product that will immediately go into production and there is no window to make further changes.

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days.

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return your items within seven days of receiving your order.

Damaged/Misprinted Items can only be replaced within 3 months from your original order date. After this 3 month period, Mooje is not responsible for replacing any damaged or misprinted items.

Please note that whatever design, size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Mooje is not responsible for replacing these items.

 

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.

Lost Packages

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

Hygiene Product Return Policy:

Hygiene products, including but not limited to personal care items such as skincare, cosmetics, intimate apparel, and items intended for personal hygiene, cannot be returned once they have been opened or used. This policy is in place to ensure the integrity and safety of our products for all customers.

Cancellations/Returns

If you would like to cancel your order, you must do so within 3 hours of placing your order due to our 1-day production turn around. If cancelled within the allotted time frame, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order more than 3 hours after purchase, we will refund the entire cost of your item, less the $9 customization fee.

If you are unhappy with your products received, please email us at businessby.m@hotmail.com to discuss your issue with our customer service team to determine a proper solution.

Return Policy:

At Mooje, we value your satisfaction with every purchase. If you wish to return an eligible item, please follow the guidelines below:

1. Eligibility Criteria:

   • Returned items must be unused, unwashed, and in their original condition with all tags and packaging intact.
   • Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
   • Customers are required to initiate the return process within 14 days of receiving their package

2. Initiating a Return:

   • To initiate a return, please contact us at info@mooje.com within 14 days of delivery to request a return form.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping, unless the item received is defective or incorrect.
   • Return costs may vary per item.
   • Mooje is not responsible for any items lost or damaged during the return shipping process.
   • Return must be done within 7 business days after initiation.

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed back to the original method of payment within 5-7 business days.
   • Please note that original shipping charges are non-refundable.

5. Exchanges:

   • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

7. Final Sale Items:

   • Items marked as final sale, clearance, or non-returnable cannot be returned or exchanged unless they are defective or damaged upon receipt.

By making a purchase on our website, you agree to comply with our return policy. If you have any questions or concerns regarding your return, please contact us at ' storemooje@gmail.com for assistance.